FAQs

Frequently Asked Questions (FAQs)

At Zivrom, we want to make your shopping experience simple and transparent. Below are answers to our most common questions.

1. Where is my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to track your package’s delivery status.

If you haven’t received it within 3–5 business days, please contact us.

2. How long does shipping take?

  • Processing time: 1–3 business days
  • Delivery time: 5–8 business days
  • Total estimated time: 6–11 business days

3. Do you offer free shipping?

Yes. We offer free standard shipping on all orders, with no minimum purchase required.

4. Can I return my order?

Yes. We accept returns within 30 days of delivery.

  • Returns are free
  • No restocking fees
  • Items must be unused and in original condition

Please refer to our Return & Refund Policy for full details.

5. Do you sell final sale items?

No. At Zivrom, we do not sell final sale items. All products are eligible for return under our return policy.

6. What should I do if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos. We will resolve the issue quickly with a replacement or refund.

7. How can I contact customer support?

You can reach us via:

Email: Contact@zivrom.shop
Phone: +1 212-464-7347

We usually respond within 24–48 business hours.

8. Where is Zivrom located?

Zivrom
250 Broadway
New York, NY 10007
United States

9. What payment methods do you accept?

We accept secure online payments through major providers such as credit/debit cards and other supported payment methods at checkout.

10. Can I change or cancel my order?

If your order has not been processed yet, you may request changes or cancellation by contacting us immediately after purchase.