Refund policy

Return & Refund Policy

At Zivrom, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

We accept returns within 30 days from the date your order is delivered.

Eligibility for Returns

To be eligible for a return, swimwear items must meet the following conditions:

  • Items must be unused, unworn, and unwashed
  • All original tags and hygienic liners must be intact
  • Items must be returned in their original packaging
  • Proof of purchase (order confirmation or receipt) is required

Important:
For hygiene reasons, we cannot accept returns of swimwear where the protective liner has been removed or damaged, or if the item shows any signs of wear.

Free Return Shipping

We offer free return shipping on all eligible returns.
Once your return request is approved, you will receive instructions on how to return your item at no cost.

No Restocking Fees

We do not charge any restocking fees for returned items.

Refunds

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges

We currently do not offer direct exchanges.
If you would like a different size or style, please return your item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will resolve the issue promptly at no additional cost to you.

How to Start a Return

To initiate a return, please contact us at:

Email: Contact@zivrom.shop
Phone: +1 212-464-7347

Please include your order number and reason for return.

Contact Information

Zivrom
250 Broadway, New York, NY 10007, United States