Shipping policy

Shipping Policy

At Zivrom, we are committed to delivering your orders quickly, securely, and at no additional cost.

1. Shipping Costs

We offer free standard shipping on all orders, with no minimum purchase required.

2. Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday)
  • Orders are not processed on weekends or public holidays
  • You will receive a confirmation email once your order has been shipped

3. Delivery Time

  • Estimated delivery time: 5–8 business days after shipment
  • Delivery times may vary depending on your location and external factors such as carrier delays

4. Shipping Locations

We currently ship to:

  • United States
  • Selected international destinations (if applicable)

If your country is not available at checkout, we currently do not ship to that location.

5. Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via email
  • You can track your shipment using the provided tracking link

6. Delays and Issues

While we strive to meet our delivery estimates, delays may occur due to:

  • High demand or peak seasons
  • Carrier or logistics disruptions
  • Incorrect shipping information provided at checkout

Zivrom is not responsible for delays caused by shipping carriers or customs.

7. Incorrect Address

Please ensure that your shipping address is accurate at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer
  • If you notice an error, please contact us immediately

8. Lost or Stolen Packages

If your package is lost or marked as delivered but not received:

  • Please contact us within 7 days of the delivery status update
  • We will assist you in resolving the issue with the carrier

9. Damaged Items

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Provide photos of the damaged item and packaging
  • We will arrange a replacement or refund at no additional cost

10. Contact Information

If you have any questions about shipping, please contact us:

Store Name: Zivrom
Website: https://zivrom.shop
Email: Contact@zivrom.shop
Phone: +1 212-464-7347
Address: 250 Broadway, New York, NY 10007, United States